Frequently Asked Questions
Everything you need to know about your ride and our services.
How do I choose the right bike size for my height?
We provide a detailed sizing chart on every product page. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability. Our experts are also available via chat for personalized advice.
Do bikes arrive fully assembled?
To ensure safe transit, bikes are shipped 85% assembled in a secure box. You will need to install the handlebars, front wheel, and pedals. We include all necessary tools and a step-by-step assembly guide with every order.
What is your return policy for bicycles and gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that bicycles must not have been ridden outdoors to qualify for a full refund.
Do you offer professional maintenance services?
Yes, My Ride Bike Experts offers professional tuning and repair services at all our physical workshop locations. You can book a service appointment directly through our website.
How long does shipping take for large items?
Bicycles and large trainers typically ship via specialized freight within 3-5 business days. Delivery usually takes 7-10 business days depending on your location.
What kind of warranty comes with my purchase?
All our bikes come with a manufacturer's frame warranty (ranging from 5 years to lifetime) and a 1-year warranty on components against manufacturing defects.